FAQ's
FAQ – Frequently Asked Questions
Certification & Authenticity
Q1. Are your diamonds and jewellery certified?
Yes. Every diamond we supply is certified by leading international laboratories. Our jewellery is delivered with diamond certification and valuation documents.
Q2. Which laboratories certify your diamonds?
We work with internationally recognized laboratories including GIA (Gemological Institute of America) and IGI (International Gemological Institute) to ensure authenticity and accurate grading.
Q3. How can I verify the authenticity of my diamond or jewellery?
Each diamond certificate carries a unique report number that can be verified directly on the official website of the issuing laboratory.
Diamonds (Natural and Lab-Grown)
Q4. What is the difference between natural and lab-grown diamonds?
Natural diamonds are formed in the earth over millions of years, while lab-grown diamonds are created in controlled laboratory environments. Both are composed of pure carbon and are identical in brilliance, hardness, and chemical structure.
Q5. Do lab-grown diamonds have the same quality as natural diamonds?
Yes. Lab-grown diamonds are optically, chemically, and physically identical to natural diamonds and are graded using the same 4Cs standards by GIA and IGI.
Q6. Why are lab-grown diamonds more affordable?
Lab-grown diamonds eliminate mining costs and supply restrictions, making them significantly more affordable while maintaining the same quality.
Shipping & Returns
Q7. Do you offer worldwide shipping?
Yes. We ship to customers worldwide using reliable international courier partners.
Q8. Is shipping insured and secure?
All shipments are fully insured and securely packaged to ensure safe delivery.
Q9. What is your return or exchange policy?
Returns or exchanges are accepted only under specific conditions and must comply with our Return and Refund Policy. We recommend reviewing the policy before placing an order.
Custom Orders & Jewellery
Q10. Can I request a custom-made jewellery design?
Yes. We specialize in custom-made jewellery, including rings, earrings, bracelets, and pendants, crafted with natural or lab-grown diamonds.
Q11. How long does it take to complete a custom jewellery order?
Most custom jewellery pieces are completed within 2 to 4 weeks, depending on design complexity.
Q12. Can custom jewellery be made using both natural and lab-grown diamonds?
Yes. Custom designs can be created using either natural or lab-grown diamonds based on your preference and budget.
Pricing & Transparency
Q13. Why are your prices more competitive than retail jewellery stores?
As direct manufacturers and suppliers, we offer diamonds and jewellery at source pricing with transparent margins.
Q14. Are there any hidden charges?
No. All pricing is clear and transparent with no hidden costs.
Care & Maintenance
Q15. How should I care for my diamond jewellery?
Diamond jewellery can be cleaned using warm water, mild soap, and a soft brush. Professional cleaning once a year is recommended.
Q16. Do you offer resizing, polishing, or repair services?
Yes. We provide resizing, polishing, and repair services for jewellery purchased from us.
Company & Experience
Q17. How long have you been in the diamond industry?
We have been part of the diamond industry since 2011 through our parent company and launched our own brand in 2017.
Q18. Are you associated with any trade organizations?
Yes. We are registered as an MSME and are members of the Gem & Jewellery Export Promotion Council (GJEPC).
Q19. Do you have professional diamond qualifications?
Yes. Our founder is a GIA Diamond Graduate, ensuring expert knowledge and ethical practices.