FAQ - Frequently asked questions

Certification & Authenticity

Q1. Are your diamonds and jewellery certified?

Yes. Every diamond we supply is certified by top laboratories. Our jewellery also comes with diamond certificates and appraisals.

Q2. Which laboratories certify your diamonds?

We work only with internationally recognized labs — GIA (Gemological Institute of America) and IGI (International Gemological Institute) — ensuring authenticity and accurate grading.

Q3. How do I verify the authenticity of my diamond or jewellery?
Each certificate carries a unique number that can be checked directly on the laboratory’s official website for confirmation.

Diamonds (Natural vs Lab-Grown)

Q4. What is the difference between natural and lab-grown diamonds?

Natural diamonds are mined from the earth, while lab-grown diamonds are created in laboratories using advanced technology. Both are 100% carbon, identical in hardness, brilliance, and chemical composition.

Q5. Do lab-grown diamonds have the same quality as natural diamonds?

Yes. Lab-grown diamonds are optically, chemically, and physically the same as natural diamonds. They are graded on the same 4Cs scale by GIA and IGI.

Q6. Why are lab-grown diamonds more affordable?

Lab-grown diamonds avoid mining costs and controlled supply pricing. This makes them 90–95% more affordable while maintaining identical quality.

Shipping & Returns

Q7. Do you offer worldwide shipping?

Yes. We ship to customers worldwide with reliable courier partners.

Q8. Is shipping insured and secure?

All shipments are fully insured and securely packaged for safe delivery to your doorstep.

Q9. What is your return or exchange policy?

We accept returns or exchanges within a specified period, provided the item is in its original condition with certification.

Custom Orders & Jewellery

Q10. Can I request a custom-made design?

Yes. We specialize in custom jewellery — from rings and earrings to bracelets — crafted in both natural and lab-grown diamonds.

Q11. How long does it take to make a custom piece of jewellery?

Production times vary, but most custom pieces are ready within 2–4 weeks, depending on complexity.

Q12. Do you use both natural and lab-grown diamonds in custom jewellery?

Yes. We can create custom designs in either natural or lab-grown diamonds, based on your preference and budget.

Pricing & Transparency

Q13. How are your prices more competitive than retail stores?

As direct manufacturers and suppliers, we provide diamonds and jewellery at manufacturer pricing with low margins.

Q14. Are there any hidden charges or additional costs?

No. Our pricing is transparent and ethical, with no hidden fees.

Care & Maintenance

Q15. How should I clean and maintain my diamond jewellery?

Clean your jewellery with warm water, mild soap, and a soft brush. We recommend professional cleaning once a year.

Q16. Do you provide resizing, polishing, or repair services?

Yes. We offer resizing, polishing, and repair services for our jewellery.

Company & Experience

Q17. How long have you been in the diamond business?

We have been part of the diamond industry since 2011 through our parent company, and launched our own brand in 2017.

Q18. Are you a member of any trade associations?

Yes. We are registered as an MSME and are members of the GJEPC (Gem & Jewellery Export Promotion Council).

Q19. Are you a GIA-certified diamond graduate?

Yes. Our founder is a GIA Diamond Graduate, ensuring professional knowledge and expertise in every transaction.